Common questions.
Answers to the most common questions about services, pricing, and process.
No. Our services are available to any business anywhere. We specialize in the German and D-A-CH market from our base in Markkleeberg but work with clients internationally. All work is delivered digitally.
Technical fixes can produce ranking changes within weeks. Content and link work typically shows results in three to six months. We document positions before starting and track them throughout so you can see movement precisely rather than relying on vague impressions.
No. Google determines rankings and no agency can honestly guarantee a specific position. What we can show you is documented results from projects already completed. We let those speak instead of making promises we cannot keep.
Google Search Console and Google Analytics at minimum. For technical audits and on-page work we may need CMS or server access. We send a structured onboarding form that lists exactly what is needed for your project type.
Add-ons can be included during checkout or in the first week of the project. After that, additional work becomes a new project so we can protect your original delivery timeline.
Full refund within 24 hours of payment, provided the onboarding form has not been sent and no work has started. After work begins, refunds cover the portion of work not yet completed. Full details on our Refund Policy page.
Full payment before work begins. You receive an onboarding form within 24 hours. Work starts within 2-3 business days of the completed form being returned. All deliverables are sent digitally by email or shared document link.
Yes. Each service is available individually. Use the custom package builder to select exactly what you need. You can also add consulting hours for strategy sessions alongside the deliverable work.